Welcome to Balance Community!

Shipping Policy

Shipping Policy The Balance Community Shipping Policy for all orders leaving our warehouse in Chicago, IL. Please click read the information below to find out more about how we ship our products around the world.

Since Balance Community LLC is an online retailer, we rely solely on shipping orders to our customers once they make a purchase in our online shop. Because of this, we take shipping very seriously and seek to find the best company out there to do it. We use both UPS and USPS, depending on where your order is going and how much it weighs. Both companies offer high speed shipping for a low cost to our customers. We offer two shipping services for Domestic orders: Standard Shipping and Express Shipping, which vary in cost depending on where the destination of the parcel is, as well as the weight of the parcel.

  • All orders are shipped with UPS, DHL, or USPS from our warehouse in Chicago, IL.
  • Orders normally ship 1-2 business days after the order has been placed.
  • Domestic shipping can take up to 10 business days to arrive.
  • International shipping can take up to 45 business days to arrive.
  • Our automated shipping system can only handle packages up to 70 lbs. For bigger orders, please contact us directly.
  • Expedited orders must be placed by 1pm CST in order to be shipped the same day.
  • Balance Community, LLC cannot be responsible for damaged, lost or stolen packages once it leaves warehouse. In the event of damages or packages lost in transit please contact us at (818)527-5225. We will contact the carrier and file a claim so that this issue may be resolved in a quick manner. If package is stolen after delivery the responsibility falls on the recipient.

Please click on the tabs below to learn more about our shipping policies and the services we offer for shipping:

Shipping Timeline

Shipping Details

The following types of shipments may take longer than described:

  • Deliveries to Alaska, Hawaii, PO Boxes, and rural areas
  • Deliveries made to U.S. Territories, APO, FPO, and international addresses
  • Items shipped common carrier freight, including very long webbing lengths (over 1,000 feet in length)
  • Items that are out-of-stock at the time of ordering

Please Note:

  • Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
  • The only shipping service with guaranteed delivery dates is our Express Shipping option.
  • For shipping-related questions, please contact us.

Packages DO NOT ship from our warehouse on the following holdays:

  • New Years Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Domestic Prices

International Shipping Prices

Post your comment

Balance Community: Slackline Outfitters