Welcome to Balance Community!

Return Policy

Return Policy The Balance Community return policy. Please read the information below to find out more about how easy it is to return an unwanted item back to use at Balance Community.

Balance Community will gladly refund any returned product under the following conditions:

  • Product is returned to Balance Community within 30 days of purchase with the original packing and email receipt
  • Product has no sign of use or neglect
  • As issued Return Authorization number (RA#) is included with the item at hand

To return an item:

  • Contact Balance Community at returns@balancecommunity.com or (818)527-5225 and include your order number in the email/phone call, as well as a reason why you are returning the merchandise.
  • Balance Community will send you an RA# via email
  • Ship the item with your RA# in the box to:

    Balance Community, Inc.
    202 W. Carroll Ave.
    STE C209D
    Chicago, IL 60612
  • Receive your full refund, minus shipping

Alternatively, you can use our returns system here on the website, which can be found here.

Due to the nature of the products, slacklines and slackline accessories cannot be returned if they have had any use.
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Balance Community: Slackline Outfitters